You can indicate the ring size, special gift wrapping or any other request to the designer at checkout.
Boticca is a curated global marketplace that connects talented, independent designers/brands of fashion accessories directly with customers from all over the world. Once designers join our community, they are provided with a shop where they can tell their story and upload pieces to be seen and bought by the whole world.
We take care of the shipping along with the help of our friends at DHL, so you don’t have to worry at all. We also take care of any import taxes or customs fees, so your customers on Boticca will never have to pay anything extra to receive your goods.
Your Boticca shop is very intuitive and easy to use. We have created an environment that you can log in to as a designer to create your item listings, upload your photos, and write your descriptions. You can also see which pieces are most popular, how many people love them and who your buyers are. You can manage all of your sales from your Boticca shop. For more information you can read the Other Helpful Questions section.
Yes, mostly. We want our designers to convey their stories and inspirations in the most genuine way possible. You have complete control of your shop and we highly encourage your brand identity to be as strong and evident as possible: upload as many pieces as you would like with the help of our sourcing and merchandising team and price them the same as your own online store. We do have some guidelines around photos, shipping and customer service that need to be respected to ensure a great experience for our customers.
When you receive an order, we handle the payment from the buyer and send you an email immediately with the details of the order: the buyer's name, delivery address and the piece(s) that they bought. You then simply schedule a pickup time/day for DHL and they will collect the package directly from your studio/office. Once the package has been collected, we will notify your customer that the package is on its way.
Boticca charges a 45% commission on the retail price of the piece (40% for exclusive pieces, which are only available to purchase online at Boticca). Once the order has been marked as shipped, we generally hold the payment for 21 working days (in case there are returns and refunds) before your payment is cleared. We pay all of our designers on the 1st and 15th of every month.
Our marketplace is truly global with traffic and customers coming primarily from North America, Western Europe and the Middle East, however we also have customers coming from every continent! Furthermore, Boticca handles transactions in four different currencies: U.K. pound sterling, U.S. dollars, Australian dollars and euros.
Designers set their own guidelines in regards to returns or refunds. However, we require that all designers offer a full refund if the customer requests one within fourteen (14) days of receipt of the piece and returns the piece to the designer at his or her own cost.
We do many forms of online marketing to promote our website such as Search Engine Optimisation (SEO), Search Engine Marketing (SEM), Social Media Marketing on many channels such as Facebook, Twitter, Pinterest, Tumblr amongst others and email marketing. We also do product-listing ads and have a wide network of affiliates that will promote your products. We are also very active in online and offline PR.
You can pay using any of the currencies below. And just to make shopping really easy, you can choose your preferred currency from the list in the top right corner of the page and all prices will be displayed in that currency.
Boticca.com curates and approves all sellers on its marketplace before they are able to sell. First you will need to submit the designer application form, which our team of curators will carefully review. As part of this application you will need to provide us with either a URL or images of your work. Once you are approved you will be able to log in to your designer account and start setting up your shop and profile. You will need to make sure you complete your profile before you can start selling. This means that you will need to:
Once your profile is complete you will then have access to your full designer dashboard.
This is because on Boticca, visitors are looking not simply to buy a unique piece but to also understand who is behind the piece and what their story is. They come to find out about who you are, as a designer. It is a very important part of their shopping experience and therefore each profile is reviewed before launch to ensure perfection.
When you make a sale on Boticca, you will receive a notification email from us with all of the required details about your buyer. You can then simply log in to your Boticca profile and schedule a time and date for the DHL pickup. DHL will then come to your chosen location, pick up the package and ship it directly to your customer. The package will take 1-5 working days to be delivered and will be fully tracked from start to finish.
You have the ability to put your seller account into Vacation Mode. Simply go to the Vacation link in the Store Section of your Dashboard Account and set the time you will not be able to fulfill orders properly. During your specified vacation period, buyers will be able to see your items and purchase them, but they will see a warning indicating that you are away and hence may not be able to ship their pieces immediately.
Reach out to the customer in the first instance and discover the root of the problem. By mutual agreement you can then delete or edit the negative feedback with the help of our customer support team. If you believe the feedback is offensive or breaches the Boticca.com terms and conditions, or you have any other queries, please contact customer support.
Your shop name on Boticca.com can be changed under special circumstances only. If you decide to update or re-brand your brand, please feel free to contact our support team, who will guide you through the necessary steps towards updating a shop name.