Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 14 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 14 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
Your satisfaction with our quality products is our top priority. To this end we take great care to offer only the finest quality products.
All unused merchandise will be accepted for a 100% full refund (less shipping costs) up to 30 days of the PURCHASE date. Size exchange is available only when you turn it back in the original quality.
Please Note: You are responsible for the both shipping and return shipping fees when you return products for replacement or size exchange.