Standard Policy across Boticca:
All Boticca designers provide at minimum a refund or exchange within 7 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 7 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
Shipping
As soon as you pay the fee of the product and shipping. I will sent you the goods with in 2 working days. For resizing please be informed that depend on the model it might take 7 to 10 days to remake the model. All package will send you by Air-Mail and insurance will be included.
Refunds and Exchanges
In the case of inaccurate goods please contact me immediately. I will sort it out right away and send you another one. If you are still not satisfy I am happy to do full refund for you (excluding shipping cost).
