FAQs

How do I add a mailing address?

What do I do if I have questions regarding my bill?

Can I buy safely on Boticca?

Buying on Boticca.com - how does it work?

What is the cancellation and refund policy at Boticca.com?

Why can't I leave feedback?

How do I change my email address?

How do I change my mailing address?

How do I change my password?

What do I do if I can't find the confirmation email?

What currencies can Boticca.com handle?

How do I delete my Boticca.com account?

What is the delivery policy at Boticca.com?

What can I do if I suspect I'm not receiving emails from Boticca.com?

How do I search for a piece on Boticca?

What do I do if I've forgotten my username and/or password/email...?

What do I do if I've forgotten my password?

How does the Boticca.com feedback system work?

How can I pay?

Why have some items been removed from my shopping bag?

How can I leave feedback?

What do I do if I can't login?

I've made a mistake with feedback! What can I do?

Can I delete or change feedback?

Can I ship my items to multiple addresses?

What do I do if I am not happy with an item I received?

What do I do if my order doesn't arrive?

How can someone have a 100% rating despite having negative feedback?

What is the policy on returns and refunds at Boticca.com?

Can I pay securely on Boticca?

How does the Boticca.com shopping bag work?

Could I have some information on international size guidelines?

How do I view feedback I have received or given?

Why is it necessary to register before I can buy anything?

Where do Boticca designers ship their pieces to?

How do I add a mailing address?
Simply Login, navigate to My Boticca>Addresses and follow the relevant link.

What do I do if I have questions regarding my bill?
Contact our support department to resolve specific questions.

Can I buy safely on Boticca?

You can buy unique, exquisite fashion accessories on Boticca knowing that the team has vetted our designers for the highest standards of quality and customer service. Boticca handles the payment and acts as an intermediary between yourself and the designer so you can rest assured that we will always be around to help in the uncommonly event that something goes wrong.

Buying on Boticca.com - how does it work?

You do not need to have an account to buy on Boticca. However we recommend you create an account in order to track your sales records, communicate with the designers and participate in the Boticca community. Boticca.com works by directly connecting buyers and designers together - You purchase directly from the designer

Sellers on Boticca.com have their own return policy and shipping options. If you have questions the best course of action is to contact the seller directly using Boticca.com’s messaging system before making your purchase.

What is the cancellation and refund policy at Boticca.com?
Each seller on Boticca.com's marketplace has his or her own policy as to refunds. Please be sure to check those policies by looking at the store policy section in each seller's profile before adding one of their items to your Shopping Bag. If you wish to cancel a transaction, please contact the seller immediately via our built-in messaging system and if the seller agrees, we will be happy to issue the refund.

Why can't I leave feedback?
Either you have simply left it too late, as all feedback must be left within 90 days of the transaction, the seller canceled the transaction, or you did not create a Boticca account when you purchased the piece. To leave feedback for a designer on a purchase you need to create an account. It takes less than 30 second to create an account. All you need is an email and a password.

How do I change my email address?
First login in to your account, visit My Account>Settings where the Change Email Address option is available. It is vital that you provide us with you current email address at all times as this is our primary means of contacting you with important information about your account. Please note that an email address can only be associated with one Boticca.com account.

How do I change my mailing address?
Simply Login, navigate to My Boticca and then Addresses and follow the relevant link.

How do I change my password?

This is a straightforward process if you are able to Login to your account, simply go to My Boticca and thenSettings and an option to Change Password will be available.

If you cannot Login, you must reset your password from the Login page. You will receive a temporary login number and then you can change your password to something more memorable from the account info section of the site.

What do I do if I can't find the confirmation email?
First check your junk mail, spam folders and current email settings to make sure the problem is with us and not with your email, then simply click the link on the Login page to resend the email. If that still does not work, please contact us immediately and we’ll help.

What currencies can Boticca.com handle?
You can pay using US Dollar (USD), UK Pound Sterling (GBP), Euro (EUR) or Australian Dollars (AUD). And just to make shopping really easy, you can choose your preferred currency from the list in the top right corner of the page and all prices will be displayed in that currency.

How do I delete my Boticca.com account?
If for some reason you decide that you wish to leave our community, please contact our customer support at support@boticca.com and we will promptly remove all your information from our system.

What is the delivery policy at Boticca.com?
As Boticca.com is an online marketplace connecting buyers with sellers, we are not directly involved with the shipment of goods purchased on our website. Each seller has his or her own specific shipping methods and timeframe for delivery, clearly visible in the shipping section of the item page. Before adding an item, please check that they do ship in your area even though you can be assure that the majority of our designers ship worldwide

What can I do if I suspect I'm not receiving emails from Boticca.com?
There are four steps to take. First, make sure the email address we have for you is current, if it isn't we can't get in touch with you. Second, check your junk/spam email folder. Third, add Boticca.com's email address to your address book, thereby ensuring our emails aren't diverted to your junk/spam. Our emails always originate from @boticca.com. Finally, if none of the previous actions recover the missing communications from us, contact support.

How do I search for a piece on Boticca?

There are a number of ways you can search for a piece until you find exactly what you're looking for. You can embark on a fun journey by browsing through the categories at the top of the web-page and then refine what you are looking for by clicking on each section. You can then refine even further by using the left hand navigation on the category pages to find exactly what you want (i.e: a gold charm bracelet with turquoise gemstones).

Alternatively, if you know exactly what you want, just type in the name into our search box[top right of the Website] and we will find you everything related to your specific search.

Once you have found what you want, click 'add to bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy

Don’t forget to check out our New section where you can see our designers’ latest pieces!

What do I do if I've forgotten my username and/or password/email...?
We still may be able to help recover your account if you can prove ownership of it. If you have lost all information you will need to register with a brand new account.

What do I do if I've forgotten my password?
All you need to is reset your password from the Login page. You will receive a temporary login number and then you can change your password to something more memorable from the account info section of the site.

How does the Boticca.com feedback system work?
On Boticca.com.com you can leave a positive or negative feedback rating and comments for designers that you have bought from. Feedback scores are the cumulative total of all the feedback ratings that one receives. Neutral feedback has no affect on overall ratings.

How can I pay?

We like to give you plenty of payment options, so you can use any of the following cards: Visa, Mastercard, Amex, and Solo . We also take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Your purchase history and past invoices can be checked at any time by visiting My Boticca and Order History if you have an account. It takes less than 30 seconds to create an account. All you need is a username and a password

Why have some items been removed from my shopping bag?

The items that you add to your bag are not set aside for you until you go through the checkout process. The vast majority of our products here at Boticca.com are one-of-a-kind, hot items from rising star designers are likely to sell out fast. If it is becoming popular with our community you shouldn't leave your items in your bag for too long before you checkout.

It is also possible that the seller deleted or edited the listing before you had completed your purchase, they may well relist the item, in which case you merely need to re-add it to your shopping bag when it becomes available. If you are left disappointed by missing out on a unique item you can contact the seller directly to see if they can recreate the piece for you.

How can I leave feedback?
If yu have an account on Boticca, you can find items awaiting your feedback here My Boticca.com > Feedback. You have a window of 90 days following the transaction date to leave feedback, after that time the ability to leave feedback expires. It takes less than 30 seconds to create an account on Boticca. All you need is an email and a password.

What do I do if I can't login?

It is possible that you are mistyping your password. Make sure your CAPS LOCK or NUMBER LOCK functions are not activated on your keyboard. You can also clear your web browser's cache and cookies or try signing in through a different web browser program.

If none of these solutions solve your sign in problems, visit the Login page and click the link to reset your password.

I've made a mistake with feedback! What can I do?
If you have mistakenly left negative feedback or left positive feedback for the wrong person you can contact support to resolve the issue.

Can I delete or change feedback?
Feedback can only be changed by mutual agreement between both parties. There are a few other instances in which Boticca.com reserves the right to remove feedback, please see our terms and conditions for further details.

Can I ship my items to multiple addresses?

During the checkout process at Boticca.com you can only select one shipping address. If you want to send items to different addresses please go through checkout separately for shipping address.

What do I do if I am not happy with an item I received?
To get a resolution to your problem please contact the designer directly through our site regarding their detailed return and refund policies. We are confident that sellers will almost always provide a swift and satisfactory solution to the problem as the minimum requirement for our designers is refund or exchange within 14 days of receipt. If you do not receive a response and you believe that you have genuinely been misled by the items description and/or condition, then you may file a transaction report with us. We will do our very best to make sure you hare happy. You may also use our feedback system to warn other buyers about that particular designer.

What do I do if my order doesn't arrive?
To get a resolution to your problem, please contact the seller directly through our site. We are confident that sellers will almost always provide a swift and satisfactory solution to the problem. If you do not receive a response and you believe that you have not been sent the items you purchased you may file a transaction report with us. We will do our very best to make sure you are happy. You may also use our feedback system to warn other buyers about that particular seller.

How can someone have a 100% rating despite having negative feedback?
Overall ratings are rounded upwards to the nearest whole number, therefore a sufficient amount of positive feedback could result in a 100% score.

What is the policy on returns and refunds at Boticca.com?

All of our designers agree at a minimum to provide a refund or exchange within 14 days of receipt of the piece if you are unhappy with your purchase or if it has been damaged in transit. However it is important to note that each designer also has his or her own detailed policy. So please be sure to check those on the item pages. If you would like a refund or an exchange, please message the designer via our website's messaging system within 14 days of receipt of the piece and the designer will provide you with return instructions. Once the designer has received the piece, Boticca will refund you unless you have opted for an exchange.

Can I pay securely on Boticca?

At Boticca, we take security very seriously. At no point do we store any financial information on our servers. We are PCI compliant, TRUSTe compliant, have multiple security scans and adhere to best practices wherever possible. Furthermore, any other sensitive customer information is encrypted using secure socket layer technology (SSL) and stored on dedicated, secured servers. For more information on how we protect customer information, read our Privacy Policy.

How does the Boticca.com shopping bag work?
The shopping bag conveniently allows you to select your purchases in one place and speeds up the checkout process - it is the quickest and easiest way that you can place orders with multiple independent fashion designers at the same time! To add items, simply click the green Add to Shopping Bag button on the item listing page. You can remove items and edit the contents of your shopping bag at any time. When you have finished selecting your new items you click the checkout button and follow the instructions. If you are in the mood for window shopping you can save your items to your Wishlist, where it will be stored at My Wishlist at the top-right of your screen.

Could I have some information on international size guidelines?
Please download our
Ring Size Guidelines PDF

How do I view feedback I have received or given?
Login to your account and visit My Boticca>Feedback>Completed Feedback to view links to your past ratings and comments.

Why is it necessary to register before I can buy anything?
The feedback system that we employ would be compromised if we weren't able to identify the parties involved in every transaction. Registering on the site is also an easy and quick way for us to provide you with the ability to track your transaction history and to save you the time and effort of re-entering your details in the future.

Where do Boticca designers ship their pieces to?

The overwhelming majority of our designers ship to any destination in the world (where legally permissible in their country of origin). In fact, the majority of our sales are intercontinental so no matter where you are, it’s safe to assume that our designers can ship to you. If a designer doesn’t ship to your country, it will be made clear to you.

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