Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 14 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 14 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
Orno does accept exchanges, provided the item is returned free of damage within 4 weeks of receipt. Unfortunately, we cannot offer refunds at any point in time.