Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 7 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 7 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
No return on Offers, Private sales, Orders with Free Shipping.
Size hat is clearly indicated and that cannot be the reason of a return.
In case I agree on a return, there is a paper tag fixed by a beige cotton thin cord to all my hats. If this tag has been cut, then no refund can be processed. Thank you for your understanding.