Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 14 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 14 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
1. If you wish to cancel your order:
a.you can notify firstname.lastname@example.org by email before we have dispatched the goods to you;
b.where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
2. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
a.in the event that the product has been used.
b.to any products that we have made or customised specifically for you
The provisions of this clause 4 do not affect your statutory rights.