Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 7 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 7 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
No refunds will be issued after 7 days of receiving the product. Within 14 days after receiving the item, the customer may exchange for another item of equal or greater value. The customer must pay for the additional shipping costs. Thanks for shopping with us and please do not hesitate to write if you have any questions.