Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 7 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 7 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
Refunds and Exchanges
In the occasion of receiving incorrect or damaged goods,
we provide full refund if reported to us in writing via our Contact Us page within 7 days of order arrival.
Returned goods must be shipped back in their original package. Return shipment will be paid by the buyer. Shipping and handling are non refundable. In order to receive your refund, please wait until you receive detailed instructions.
Items are sent beautifully wrapped, well padded
for any question dont hasitate just ask