Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 7 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 7 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
Shipping costs must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt.
Outside the USA, all relevant import taxes and duties levied by the country you are shipping to will recipient’s responsibility.