Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 14 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 14 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
We hope you are delighted with your Helen Ruth scarf. If in the event you are not completely satisfied, please contact us within seven days of your purchase and we will arrange for an exchange or refund. If there is a fault with your scarf please contact for an exchange or refund.
Please allow up to seven working days to receive your scarf.