Standard Policy across Boticca:
All Boticca designers provide at minimum a refund or exchange within 7 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 7 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
Refunds and Exchanges
** HarLex provides detail descriptions and colored photos of the product and its usage. If you would like to have further inquires on your desire products, please feel free to contact us. We will try our best to meet your needs **
** All orders are fully wrapped and packed for delivery. We apologies that we do NOT provide refund or exchange for all personalized items, bespoke or customised pieces **
** We do not responsible for customs fees incurred from importing goods. Any shipping charges of returns or resends are the responsibility of the customers. Also we do not responsible for any additional delivery or trafic cost for picking up the package at post office or custom. We appreciate your understanding and patience to any possibility of delay on delivery.**
** Unfortunately, we are not responsible for any lost item or damaged item that caused by transit. We try to avoid it by shipping your item with Registration Service in order to keep tracking the status **
** If your parcel is unclaimed and being returned to us by local post office, you may need to pay delivery cost for returning you the parcel from us, cost to be quoted upon the item **
** Please note that color of products may vary slightly from screen to screen. Moreover, the color and type of leather may have slightly difference due to the raw materials **
