Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 14 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 14 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
Gioielli By Nikki Baker makes every effort to ensure each piece of jewelry you receive delights you. If you would like to return an item, we offer a 7-day full refund policy. Please message us for return mailing instructions within 7 days of receiving your order. Your return must be sent via trackable & insured mail. Gioielli By Nikki Baker cannot be responsible for items lost/mishandled in return shipping. Once we have received the returned item, you will be refunded.
Credit will not be issued for incomplete returns such as pendants, single earrings, or necklaces without pendants. Feel free to contact us with any questions you may have.
PLEASE NOTE: Due to the handmade nature of all our pieces, and the natural elements used to create them, each of our pieces will be unique and may vary slightly from images. We value these irregularities- they are part of our artistry. We hope you enjoy!