Standard Policy across Boticca:
All Boticca designers provide at minimum a refund or exchange within 7 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 7 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
We ship internationally, to the address you provide at time of checkout.
Shipments are made within 2 working days after payment is received for 'READY TO SHIP' products, and custom order products including orders made to size will be prepared and shipped to you according to the guidance on the listing page of each product.
We cannot be held responsible for delay or lost parcels in the delivery services operated by the third party (Royal Mail Ltd).
The shipping cost listed with each of my products is a reliable service provided by Royal Mail Ltd in order to deliver your order smoothly and safely. However please choose the options without tracking and/or insurance at your own responsibility - We are not able to compensate for the delay or loss of the parcel.
Please refer to http://www.royalmail.com/delivery for their delivery service standard. Please do not hesitate to contact us to discuss other courier serviece options when the order is needed to be delivered urgently or more securly with or without insurance options.
We provide at minimum a refund or exchange of the item(s) purchased within 7 days of receipt. Please contact us if you are unsatisfied with the item(s), and we will provide you with instructions.
Items which are on sale, or made to order, including the ones made specially to your size, or specially designed for you are not refundable or exchangeable normally. However, please contact us about any concerns you may have of the purchase within 7 days of receipt as exchanges are situational.
Items delivered to you damaged in transit may be exchanged. Please contact us within 7 days od receipt. Please do not hesitate to contact us about any questions you may have before making the purchase.
