Standard Policy across Boticca:
All Boticca designers without exception provide at minimum an exchange or a full refund (including the original shipping but excluding the return shipping) within 14 days of receipt of the piece if you are unhappy with your purchase, or if it has been damaged in transit. You will need to message the designer on Boticca within 14 days of receipt and the designer will provide you with instructions. Please note that bespoke or customised pieces cannot be refunded.
Additional designer return policy:
If you wish to return your purchase for a return or exchange, send us a message within 7 days of receiving your purchase. If there is no contact within 7 days of delivery date refunds will not be accepted.
We will accept merchandise in its original condition for a full refund/exchange. We will not accept merchandise that has been worn, used, altered or damaged.
Returns/Exchanges will be processed within 5-7 business days of receipt of returned merchandise. Refunds may only be issued in the same form as was utilized for payment. Shipping fees are non refundable.
Items produced specifically on request and custom-sized rings are non refundable and cannot be exchanged.
Every effort will be made to ensure a prompt refund or exchange and a notification will be sent once the return/exchange has been processed.
We recommend shipping returned merchandise via insured parcel post for tracking purposes and that the customer request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Shipping charges for any returned item(s) are the client’s responsibility.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements in our sole discretion.